XFY PROMO

Terms & Conditions

Our estimates/quotes are based on your provided requirements and stipulated timeframes. Any alterations to functionality, including micro-improvements, may result in additional costs. Please ensure a comprehensive discussion in a face-to-face meeting to clarify our understanding.

• Acceptance of a quote implies agreement to XFY Promo Ltd's terms and conditions. Acceptance can be verbal, via email, payment of Initiation, or signing a quote.
• It's crucial that clients ensure all requirements are included in quotes/proposals/estimates and that we fully comprehend their needs. Clear guidelines and details provided by clients assist in accurate quoting. Any discrepancies arising from unclear requirements may incur additional costs.
• Clients are urged to disclose any complexity related to specific tasks in advance for cost estimation. We rely on clients to provide a complete project brief at the quoting stage. Any discrepancies due to unclear requirements will not be the responsibility of XFY Promo Worldwide.
• Limited man-hours are allocated to each task, including Project Management and Digital Strategist/Business Analyst. Minor changes within allocated hours are considered on a case-by-case basis.
• We endeavor to complete projects/changes within given timeframes. Reasonable delays are accepted if functionalities are redefined or modified.
• Client-induced delays may affect project timeframes and could result in additional costs.
• Reported programming errors during or just after development do not attract additional charges.
• Re-work on completed tasks or design changes post-approval may incur additional charges.
• Modifications during or after Go-Live approval will result in additional charges. Any additional work beyond estimates is separately charged. XFY Promo Worldwide is not liable for delays resulting from changes in the project brief.
• Content and related materials must be provided within the first two weeks of project commencement. Delays beyond this period may incur additional charges if deemed unreasonable.
• Our websites/applications are primarily tested on PCs using recent versions of browsers like IE, Firefox, Chrome & Safari. Other browser testing must be requested in advance.
• Responsive/multi-device pages are tested on iPhones and iPads. Testing on other devices requires prior discussion.
• If your website/application is not hosted on a XFY Promo server, additional man-hours for server/network-related issues are not included and may be charged separately.
• Halting the project for over two months incurs administration costs. Continued halting may affect previously approved estimates. Inform us in writing in advance to put the project on hold.
• XFY Promo Worldwide software codes are copyrights of XFY Promo. Codes can be handed over at an additional cost post-settlement of invoices. Usage is limited to the specified client or subsequent owners, not for resale or duplication.
• Promoserviceprovider CMS ownership remains with XFY Promo. A license is granted to the client while paying for hosting. Transfer to an external host is not permitted.
• The website/software is designed for web deployment. Performance may vary based on generic office network environments.
• Third-party components such as Payment Gateways or SSL certificates may be involved. Any unforeseen limitations are beyond our control and may incur additional costs.
• We're not responsible for open-source products' upkeep. Clients must update all components regularly and maintain backups.
• Changes in third-party provider rules may affect our services or terms.
• Unforeseen circumstances may delay development, especially with third-party software integration. We will endeavor to complete the project on agreed terms.
• Domain registration/renewal charges are separate unless otherwise mentioned.
• Hosting charges are separate unless otherwise stated. If we organize hosting, it must meet project technology requirements.
• We build/test on our servers or domains. Test server access isn't provided. Transfer to a nominated server occurs post full payment.
• Upon payment, unconditional licenses for certain aspects of the website are granted to clients. However, intellectual property related to website production remains with XFY Promo.
• Communications are primarily conducted via email. Clients must update relevant email addresses.